At Southern Waste & Recycling we believe every customer deserves a unique program customized to the specific requirements of the job and serviced in a manner that exceeds industry standards and expectations. We understand that providing excellent management, waste and recycling services means more than just picking up your trash. Our continued growth is due to our professional approach and commitment to making a difference to our customers.
Our approach to total management of a customer’s waste and recycling needs allows us the ability to offer a skyline view of daily activity and requirements. We are not an audit company, broker or pass through billing company. We are a true turnkey waste and recycling Management Company, able to successfully manage multi-site operations with unique and complex requirements.
We work with you to ensure the optimum level of personalization and service efficiency at all times. A toll-free, 24-hour service request line places you in immediate contact for questions or concerns. A courteous representative will treat your call as a priority, ensuring streamlined resolution of your issue at the highest possible level of service. This is something you can count on.
Our Commitment to Every Customer:
- Provide a transparent, seamless professional service
- Execute critical day-to-day requirements
- Manage costs and reduce overall expenses
- Improve site logistics and recommend changes
- Incorporate sustainable principles whenever possible
- Provide analytical data and reporting
- Provide simplified and consolidated invoicing
- Manage the entire program successfully
- Take a hands-on approach to daily service requests
- Follow strict requirements for execution of service
Our Approach to Customer Service
Our promise of extraordinary service is more than a sales pitch; it is our mark of distinction. This commitment reverberates through every interaction with you and your business. We prove our dedication to your satisfaction with numerous levels of care:
- Priority Hot Line
With our toll-free, 24-hour service request line, you’ll never be placed on hold or be forced to navigate through a maze of prompts. We treat every call as a priority. A single point of contact means that no matter how unusual or complicated your request might be, you’ll never experience confusion or frustration in reaching the appropriate person to respond to your needs.
- On-Demand and On Time
Whether you need immediate container delivery or require emergency service for existing containers, we stand ready to execute every possible request promptly. We maintain the agreed-upon schedule for removing your waste and recycling material and notify you in advance of necessary schedule changes or exceptions.
- Creative Partnering for Your Success.
Our approach to strategic partnering allows us to focus solely on optimum management and servicing strategies for your business and enables us to serve you across a broad range of markets and geographic regions.
- Single Point of Contact
Southern Waste & Recycling offers one point of contact approach for all requests. You are not dealing with the hauling company for one set of services and tasks, a management company for pricing, auditing, reporting and billing and additional vendors to get the job done. Our services will be transparent to each facility.
- Optimize Pickups
With regular monitoring of your waste volume, we can create hassle-free schedules for service to help ensure that we’re not over or under-serving your account.
- Manage LEED Construction requirements to meet project goals
Southern Waste & Recycling provides LEED program management for construction and renovation projects, as well as sustainability guidance, recommendations and program implementation to help your firm comply with the US Green Building Council certification.
- Streamlined, Comprehensible Billing
We believe invoices shouldn’t be riddled with complex terminology, industry codes, and acronyms that intimidate and confuse. To increase your understanding and help you ensure accuracy, we provide a simple explanation of each service or service level on every invoice. When service changes and rate increases are required or recommended, you will receive verbal and written notification in advance so you can seek clarification if needed before the charges appear on your bill.
- Ongoing Training
From administrative to executive-level employees, we conduct frequent training in strategic disciplines ranging from customer relationship skills to industry and EPA changes, crisis management, and more. Our rigorous training program ensures the Southern Waste & Recycling handling your job is fully updated on every aspect of waste management processes and procedures.
- Competitive Pricing
Our business model is built on relationships and includes leveraging our industry experience and a substantial volume of business to maximize ROI for our customers. We do this by securing the best rates and service solutions for each opportunity. We truly act as an agent for our customers and negotiate rates that are competitive in the market and hold up to long-term agreements.